The Frontline Supervisor and Direct Support Professional Connection Part 2

Frontline Supervisors (FLS) are the unheralded “lieutenants” in organizations that employ direct support professionals. They are charged with the responsibility to supervise, develop, lead, coach and mentor direct support staff members. Often, they do this while reporting to their respective supervisors and directors, family members, state regulators/surveyors, peers and ultimately (most importantly) to the people they support – perhaps the most complex job in a human services organization. Frequently, those who perform this role were promoted from the direct support ranks and are poorly equipped and unprepared to meet the demands of leading others. The National Alliance for Direct Support Professionals (NADSP) believes that direct support is the most important position in an organization because quality is defined at the point of interaction between a staff member and the person supported. However, frontline supervisors have the most difficult job in an organization because they “do it all”. These sessions will explore; NADSP DSP Competencies, NADSP Code of Ethics for Supervisors and The National Frontline Supervisor Competencies and how to apply all three of these processes into the culture of an organization.

1.5 NASW CEU’s at LSW & LMSW level / 1.5 SHRM PDC’s